German-Speaking EV Charger Support Specialist

Cloudheight Solutions; Lisboa; Ibrido; EUR 10.602 - 15.066; Tempo pieno

Vantaggi offerti da questo lavoro

Language Allowance

Meal Allowance

Transport Allowance

Full training provided

Health insurance after 30 days

Descrizione del lavoro

A growing tech company in Lisbon is seeking a German-speaking Technical Support Specialist to provide assistance to users of EV charging stations. You will troubleshoot issues, ensure a positive customer experience, and contribute to support improvements. Candidates should have a high school diploma, experience in technical support, and strong communication skills. This role offers a competitive salary and benefits, including language and meal allowances, in a hybrid work setup.

Competenze

• Fluency in German and proficiency in English.
• Experience in a customer-facing technical support role.
• Technical training or certifications in IT or automotive systems preferred.

Mansioni

• Provide technical assistance to customers using EV charging stations.
• Perform basic troubleshooting and escalate complex issues.
• Log all support interactions accurately.

Conoscenze

Fluency in German

Proficiency in English

Strong communication skills

Basic understanding of electrical systems

Formazione

High school diploma or equivalent

Strumenti

CRM and ticketing systems

MS Dynamics 365 Customer Service

Descrizione del lavoro

A growing tech company in Lisbon is seeking a German-speaking Technical Support Specialist to provide assistance to users of EV charging stations. You will troubleshoot issues, ensure a positive customer experience, and contribute to support improvements. Candidates should have a high school diploma, experience in technical support, and strong communication skills. This role offers a competitive salary and benefits, including language and meal allowances, in a hybrid work setup.