Dutch speaking Technical Customer Support

The Lemon Consulting; Lisboa; Presencial; EUR 11 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks and discounts

Competitive salary with incentives

Professional growth opportunities

Supportive team environment

Resumo da oferta

The Lemon Consulting in Lisbon, Portugal is seeking a Technical Customer Support specialist to handle customer interactions across channels and provide accurate information following company policies.

This role requires native Dutch and fluent English, strong communication skills, and the ability to troubleshoot basic technical issues with guidance. It is an on-site, fixed-term position of six months with potential extension or permanent consideration.

Qualificações

• Native or fluent Dutch, written and spoken
• English proficiency at B2 or higher
• Strong communication across channels
• Basic understanding of customer service principles
• Ability to troubleshoot common technical issues with guidance
• Team player with collaborative attitude
• Strong organizational and multitasking abilities
• Willingness to learn new software and processes

Responsabilidades

• Handle customer interactions across phone, email, live chat and social media.
• Provide clear, accurate information in line with company policies.
• Assist with general questions, product or service information, and basic technical support.
• Document relevant case details in the appropriate systems.
• Escalate complex issues to appropriate teams.
• Collaborate with colleagues and technical teams to resolve concerns.
• Manage a personal queue of service tickets and prioritize tasks.
• Offer feedback to improve service processes and share knowledge.

Conhecimentos

Dutch language

English (B2)

Communication

Customer service

Troubleshooting

Teamwork

Multitasking

Adaptability

Descrição da oferta de emprego

Position: Technical Customer Support

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environmentAccess to exclusive travel perks and discounts
• And many more!