Technical Support Specialist (Dutch)

TopTalent Recruitment Agency; Lisboa; Hybrid; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Lunch vouchers 10,20 EUR per day

Hybrid working (evenings/weekends)

40 EUR transportation allowance or sh​

Birthday day off

Guidance and tools to reach career pot

Company shuttle

Job summary

TopTalent Recruitment Agency in Lisbon, Portugal, is seeking a Technical Support Specialist (Dutch) for a hybrid, full-time position. You will handle customer inquiries via phone, email and chat, perform initial troubleshooting, and guide users through standard procedures to resolve issues.

Ideal candidates have native Dutch skills, strong English, and prior experience in technical support. The role involves shifts including weekends and holidays, with various benefits.

Qualifications

• Native/fluent in Dutch (C1) with strong written and oral skills.
• English proficiency at least B2.
• Experience in a customer-facing technical support role.
• Basic knowledge of electrical systems, IoT devices, or network troubleshooting.

Responsibilities

• Provide customer support via phone, email or chat for product usage and issues.
• Perform initial troubleshooting including checks on power and network status.
• Guide users through standard support procedures such as resets and app configurations.
• Escalate unresolved issues to higher-level teams with documentation.
• Contribute to knowledge base updates and process improvements.

Skills

Dutch fluency

English proficiency

Communication skills

Problem solving

Education

High school diploma

Technical training/certifications

Tools

CRM tools

Ticketing system

Job description

Position: Technical Support Specialist (Dutch)

Location: Lisbon, Portugal (Hybrid)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES

• Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.
• Perform initial troubleshooting, including checks on power, network status, and device interfaces.
• Guide users through standard support procedures such as resets, connection checks, and app configurations.
• Escalate unresolved or complex issues to higher-level support teams with thorough documentation.
• Contribute to knowledge base updates and suggest process improvements based on recurring issues.
• Manage support cases based on priority, service agreements, and issue urgenc
• Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.
• Monitor trends in support issues and report insights to improve product reliability.
• Stay updated on product developments, software updates, and support protocols.
• Ensure all remote support activities comply with operational and safety standards.

REQUIREMENTS

• Native/fluent in Dutch (C1), with strong written and oral skills, as well as proficiency in English (at least B2)
• High school diploma or equivalent; technical training or certifications are a plus.
• Experience in a customer-facing technical support role, ideally in a contact centre or tech environment.
• Basic knowledge of electrical systems, IoT devices, or general network troubleshooting.
• Familiarity with technical standards or protocols is an advantage.
• Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Proficient in using CRM or ticketing tools for support tracking.
• Willingness to work in shifts, including weekends and holidays.
• Experience supporting multiple communication channels (chat, email, voice, back office) is desirable.
• Able to work in a hybrid setup; local residency may be required based on operational needs.

OFFER

• Lunch vouchers 10,20 EUR per day.
• Hybrid working (evenings/weekends)
• 40 EUR transportation allowance or company shuttle.
• Additional birthday day off.
• Guidance and tools to reach career potential.