Dutch speaking Customer Service Representative

The lemon Consulting; Lisboa; Presencial; EUR 18 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern office in city center

Comprehensive training

Health and Wellbeing initiatives

Monthly meal allowance

Resumo da oferta

The lemon Consulting in Lisbon is seeking a Customer Service Representative to handle customer interactions across various communication channels including phone, email, and live chat. Candidates must be native or fluent in Dutch and possess a minimum B2 level in English.

The role involves responding to customer inquiries, documenting case details, and collaborating with internal teams. The position offers comprehensive training, health initiatives, and more within a modern office environment.

Qualificações

• Native / fluent in Dutch both verbal and written.
• Fluent in English (minimum B2 level).
• Ability to handle technical inquiries.

Responsabilidades

• Handle customer interactions across various communication channels.
• Provide clear and accurate information in response to customer inquiries.
• Assist with general questions and basic technical support.
• Document relevant case details accurately in systems.
• Escalate complex issues to appropriate teams.

Conhecimentos

Fluent in Dutch

Fluent in English (minimum B2 level)

Strong communication skills

Customer service principles

Technical troubleshooting

Experience with customer service software

Problem-solving skills

Organizational skills

Descrição da oferta de emprego

Overview

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Responsibilities

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
• Assist with general questions, product or service information, and basic technical support
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
• Offer feedback to improve service processes and contribute to team knowledge sharing.

Qualifications

• Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
• Basic understanding of customer service principles and the ability to follow standard procedures
• Ability to handle technical inquiries and troubleshoot common issues with guidance
• Experience with customer service software, ticketing systems, or CRM tools is preferred
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Willingness to learn and adapt in a fast-paced or evolving support environment
• Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM.

Offer

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!