Dutch Customer Ambassador - Lisbon

speakit; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Health insurance (6 months)

Career development

Multicultural environment

Hybrid model

Relocation package

Accommodation provided

Performance bonus

Job summary

Speakit in Lisbon is looking for a multilingual Customer Support Specialist to help clients maximize their experience with our products and services. Provide technical and functional support by phone, email and chat. You will identify issues, propose improvements, and collaborate with product and engineering teams to enhance the customer journey.

Native Dutch and fluent English (B2) are required. We offer a hybrid work model in a multicultural environment (75+ nationalities) with a relocation

Qualifications

• Native Dutch and fluent English (B2)
• Ability to understand and solve technical issues
• Previous experience in customer support or technical support is a plus
• Strong communication skills and professional attitude
• EU citizenship or valid work permit for Portugal

Responsibilities

• Provide technical and functional support to clients via phone, email, and chat.
• Identify and resolve technical issues promptly.
• Suggest improvements to enhance product and service usage.
• Collaborate with product and engineering teams to improve the customer experience.
• Monitor and report trends and recurring issues.

Skills

Dutch language

English (B2)

Technical issue solving

Communication skills

EU work permit Portugal

Job description

Combine technical skills with excellent customer support!

Join a multicultural international team and help clients solve issues while maximizing their experience with the company’s products and services. If you are looking for a new job opportunity in a multicultural and vibrant environment in the capital of Portugal, this position would be perfect for you!

Responsibilities:

• Provide technical and functional support to clients via phone, email, and chat.
• Identify and resolve technical issues promptly.
• Suggest improvements to enhance product and service usage.
• Collaborate with product and engineering teams to improve the customer experience.
• Monitor and report trends and recurring issues.

• Native Dutch and fluent English (B2)
• Ability to understand and solve technical issues
• Previous experience in customer support or technical support is a plus
• Strong communication skills and professional attitude
• EU citizenship or valid work permit for Portugal
  

• Monthly meal allowance
• Private health insurance after 6 months
• Career development and mentoring programs after 6 months.
• Multicultural environment (75+ nationalities)
• Hybrid model.
• Relocation package: refund of the initial flight ticket.
• Accommodation and bills paid by the company.
• Performance bonus