Customer Service (Dutch)

CBTalents; Lisboa; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Health insurance from day one

Relocation assistance available

Flight ticket reimbursement (terms may

apply

Job summary

CBTalents is hiring a Dutch-speaking Customer Service Representative in Lisbon, Portugal for an on-site, 6-month fixed-term contract starting Feb 13, 2025. The role includes handling inquiries by phone and email, providing product information and technical support, and documenting interactions.

Hours are 8:00 AM to 6:00 PM Portuguese time, Monday to Saturday (bank holidays included). Benefits include health insurance from day one, relocation assistance, and a competitive compensation package

Qualifications

• Native or near-native Dutch language skills.
• Professional English proficiency (B2 minimum).
• Strong communication abilities and customer focus.
• Basic computer literacy and problem-solving skills.
• Ability to work in shifts.

Responsibilities

• Handle customer inquiries via phone and email.
• Provide product information and technical support.
• Process and document customer interactions.
• Maintain high customer satisfaction levels.
• Follow established procedures and guidelines.
• Meet quality and performance metrics.

Skills

Dutch language

English proficiency

Communication skills

Customer orientation

Problem solving

Basic computer literacy

Shift work

Job description

Dutch-Speaking Customer Service Representative

Lisbon, Portugal | On-Site Position

About the Role

Join our dynamic team in beautiful Lisbon as a Dutch-speaking Customer Service Representative! Were seeking enthusiastic professionals to provide exceptional customer support in a multicultural environment.

• Location: Lisbon, Portugal
• Contract: 6-month fixed-term (CDD)
• Start Date: February 13, 2025
• Schedule: Monday to Saturday (including bank holidays)
• Hours: 8:00 AM 6:00 PM (Portuguese time)
• Days Off: Sunday + 1 rotating weekday

Competitive Compensation Package

• Base Salary: 1,100 (paid over 14 months)
• Christmas Bonus: 100 (paid over 12 months)
• Daily Meal Allowance: 7.23 (net)
• Health Insurance from day one
• Relocation assistance available

Key Responsibilities

• Handle customer inquiries via phone and email
• Provide product information and technical support
• Process and document customer interactions
• Maintain high customer satisfaction levels
• Follow established procedures and guidelines
• Meet quality and performance metrics

Required Qualifications

• Native or near-native Dutch language skills
• Professional English proficiency (B2 minimum)
• Strong communication abilities
• Customer-oriented mindset
• Basic computer literacy
• Problem-solving skills
• Ability to work in shifts

We Offer

• Modern office facilities
• Multicultural work environment
• Team building activities
• Regular performance reviews
• Flight ticket reimbursement (conditions apply)