Dutch Customer Specialist In Lisbon

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Health and life insurance

Relocation package

Job summary

A leading customer support firm in Lisbon is seeking a Customer Specialist to provide top-notch support via email, chat, and social platforms. The ideal candidate will be fluent in Dutch and English, possess strong analytical and communication skills, and be customer-focused. Enjoy benefits like competitive salary, meal allowance, health insurance, and professional growth opportunities within a collaborative environment.

Qualifications

• Fluent in Dutch at C1/C2 level and English at B2 level.
• EU citizenship or valid Portuguese residency card required.
• Strong analytical, creative, and communication skills.
• Professional, detail-oriented, proactive mindset with eagerness to learn.

Responsibilities

• Provide friendly, effective support across multiple channels.
• Assist with account creation, password recovery, and billing inquiries.
• Troubleshoot technical issues and inform users throughout the process.
• Log and document cases while following internal procedures.
• Work closely with internal teams to improve processes.

Skills

Fluent in Dutch

Fluent in English

Analytical skills

Creative skills

Communication abilities

Job description

Grow Your Career in Customer Support Excellence!

Do you enjoy helping others and turning questions into positive experiences? We’re looking for a customer-first Customer Support to join a dynamic team. If you thrive in a fast-paced environment and solve problems with empathy, clarity, and professionalism, this role could be a great fit.

Role Overview

As a Customer Specialist, you’ll be the key point of contact for users, supporting them through channels like email, chat, and social platforms. Whether it’s account access, billing queries, or technical troubleshooting, your goal is to keep the customer journey smooth and high quality from start to finish.

Key Responsibilities

• Provide friendly, effective support across multiple communication channels
• Assist with account creation, password recovery, billing inquiries, and identity verification
• Troubleshoot technical issues accurately and keep users informed throughout the process
• Deliver a consistent, respectful, and customer-focused experience in every interaction
• Log and document cases correctly while following internal procedures and guidelines
• Work closely with internal teams to improve processes and raise support quality
• Share insights and suggestions to enhance customer experience and service delivery

Requirements

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Engage and grow in a collaborative office environment
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!