Dutch Technical Customer Support

Intersoft Team SRL; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Travel perks

Performance incentives

Career growth opportunities

Collaborative culture

Job summary

Intersoft Team SRL is seeking a Dutch Technical Customer Support specialist to assist customers in Lisbon, Portugal on a fixed-term contract. You will handle inquiries across phone, email, live chat, and social media, delivering clear information and basic technical help while following company policies.

The role requires strong communication and teamwork, with opportunities to collaborate with engineering and product teams.

Qualifications

• Experience providing customer support across phone, email, live chat or social media.
• Ability to troubleshoot common technical issues with guidance.
• Willingness to learn new software and processes.

Responsibilities

• Handle customer interactions across phone, email, live chat and social media.
• Provide accurate information following company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Document case details in the appropriate systems and respond to requests.
• Escalate complex issues to internal teams or higher-level support.
• Collaborate with colleagues and technical teams to resolve concerns and close cases.
• Manage a personal queue of service tickets, prioritize tasks, and follow supervisor guidance.
• Offer feedback to improve service processes and contribute to knowledge sharing.

Skills

Multichannel support

Clear communication

Technical troubleshooting

Team collaboration

Job description

Position: Dutch Technical Customer Support
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Duties and Responsibilities:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
  
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
  
• Assist with general questions, product or service information, and basic technical support.
  
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
  
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
  
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
  
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
  
• Offer feedback to improve service processes and contribute to team knowledge sharing.
  

Requirements

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  
• Basic understanding of customer service principles and the ability to follow standard procedures.
  
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
  
• Ability to quickly learn new software and technologies
  
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  
• Willingness to learn and adapt in a fast-paced or evolving support environment.
  
• Opportunity to work with a leading global travel & tourism brand
  
• Competitive salary with performance-based incentives
  
• Professional growth opportunities within the BPO industry
  
• Collaborative and supportive work environment
  
• Access to exclusive travel perks and discounts