Dutch Technical Support Specialist - Lisbon

speakit; Lisboa; Sur place; EUR 28 000 - 35 000; Plein temps

Avantages offerts par ce poste

Accommodation Provided in shared apartment

Bills paid by the company

Monthly meal allowance

Private health insurance from day one

Transport allowance

Career growth and personal development opportunities

Performance bonus

Résumé du poste

A leading technical support company in Lisbon is looking for a technical expert to assist clients with problem-solving and provide high-level technical support. The ideal candidate will be a native Dutch speaker with fluency in English, possess strong analytical skills, and have previous experience in technical support. The role offers various benefits, including accommodation, private health insurance, and a monthly meal allowance.

Qualifications

• Previous experience in technical support or IT helpdesk.
• EU citizenship or valid work permit for Portugal.

Responsabilités

• Troubleshoot and resolve technical issues for clients promptly.
• Manage requests, bugs, and troubleshooting cases via phone and email.
• Collaborate closely with engineering teams for reports and product improvements.
• Train clients on product functionalities and technical tools.

Connaissances

Native Dutch

Fluent English (B2)

Analytical skills

Problem-solving

Communication skills

Teamwork

Description du poste

Overview

Become the technical expert who helps clients solve every problem! Work on-site in Lisbon providing high-level technical support and collaborate with international teams to ensure the best customer experience.

Responsibilities

• Troubleshoot and resolve technical issues for clients promptly.
• Manage requests, bugs, and troubleshooting cases via phone and email.
• Collaborate closely with engineering teams for reports and product improvements.

Train clients on product functionalities and technical tools.

Qualifications

• Native Dutch and fluent English (B2)
• Previous experience in technical support or IT helpdesk
• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills
• EU citizenship or valid work permit for Portugal

Benefits

• Accommodation Provided in shared apartment.
• Bills paid by the company
• Monthly meal allowance
• Private health insurance from day one.
• Transport allowance.
• Career growth and personal development opportunities
• Work on-site in Lisbon with a multicultural team
• Performance bonus