Technical Customer Service Specialist (Dutch Speaker) EU

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Relocation support

Paid training and continuous development programs

Health insurance and additional benefits

Job summary

An international recruitment firm in Portugal is seeking a Technical Customer Service Specialist who speaks Dutch fluently. The role involves providing technical support to Dutch-speaking customers and resolving their issues effectively. Candidates must possess strong problem-solving skills and communicate well in English. This position offers competitive salary, relocation assistance, and opportunities for professional growth within a supportive team environment. It's a great chance to build a career in a vibrant, multicultural setting.

Qualifications

• Fluent in Dutch (C1/C2 level) is mandatory.
• Good English ability (B2 or higher) is required.
• Previous experience in customer service or technical support is an advantage.

Responsibilities

• Deliver technical support to Dutch-speaking customers via phone, email, and chat.
• Diagnose and resolve product or service-related issues effectively.
• Assist customers with system navigation and technical troubleshooting.

Skills

Fluent Dutch (C1/C2 level)

Good command of English (B2 or higher)

Strong problem-solving and analytical thinking skills

Excellent communication and interpersonal skills

Job description

Job Title: Technical Customer Service Specialist (Dutch Speaker)
Location: Portugal (Relocation Support Available)

About the Role

We are seeking a motivated and customer-oriented Technical Customer Service Specialist fluent in Dutch to join our international team in Portugal. In this role, you will provide first-line technical support and ensure a smooth and positive experience for our customers.

This is an excellent opportunity for individuals who enjoy solving technical issues, working with people, and building a career in a dynamic, multicultural environment.

Key Responsibilities

• Deliver technical support to Dutch-speaking customers via phone, email, and chat
• Diagnose and resolve product or service-related issues effectively
• Assist customers with system navigation and technical troubleshooting
• Escalate complex issues to specialized teams when required
• Accurately document customer interactions and solutions
• Maintain a high level of customer satisfaction through clear communication and professionalism

Requirements

• Native or fluent Dutch (C1/C2 level)
• Good command of English (B2 or higher)
• Strong problem-solving and analytical thinking skills
• Previous experience in customer service or technical support is a plus
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, team-driven environment

Eligibility

• EU citizenship OR
• Valid work permit for Portugal

What We Offer

• Competitive salary and performance-based bonuses
• Relocation support for candidates relocating from outside Portugal (flight assistance, accommodation support, and onboarding help)
• Paid training and continuous development programs
• Career growth opportunities within an international company
• Modern workplace and inclusive team culture
• Health insurance and additional benefits

Why Portugal?

Enjoy a high quality of life, sunny weather, and a welcoming international community. Portugal is an ideal destination to combine career growth with a great lifestyle.

Apply Now

Take the next step in your career and join a team where your language skills and technical expertise truly matter.

We look forward to your application!