Dutch Speaking Customer Experience Specialist

Kats Recruitment; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Accommodation available for relocation

Job summary

Kats Recruitment seeks a Dutch-speaking Customer Support Specialist for an on-site role in Lisbon, Portugal, supporting a premium consumer brand. You will act as a brand ambassador, delivering high-quality service across channels, and contributing to trust and loyalty.

Responsibilities include handling orders and inquiries, maintaining CRM records, and pursuing selective upsell opportunities while upholding product alignment and service standards.

Qualifications

• Native or fluent Dutch with strong English skills.
• Experience in customer service, retail, or contact center helpful.
• Excellent communication and active listening abilities.
• Customer-centric, detail-oriented, tech-savvy.
• Comfort with digital support tools and multi-screen setups.
• Able to balance service excellence with subtle upselling.
• Adaptable, collaborative, thrives in fast-paced environments.

Responsibilities

• Provide professional support via phone, email, and chat.
• Handle inbound/outbound contacts and identify needs.
• Aim for first-contact resolution with quality service.
• Represent premium products with brand alignment.
• Assist with orders, product queries, and account management.
• Spot retention opportunities and gentle upsell when appropriate.
• Maintain accurate CRM records and follow guidelines.

Skills

Dutch language

English language

Customer service

Communication skills

Team player

Tools

CRM software

Multi-screen tools

Job description

Customer Experience Specialist – Dutch Speaker

Job Description

We are seeking Dutch-speaking Customer Support Specialists for an on-site role in Lisbon, Portugal, supporting a premium consumer brand.
In this position, you will act as a brand ambassador, delivering high-quality, personalized customer service across multiple communication channels. You will play a key role in building trust, boosting customer engagement, and fostering long-term brand loyalty.

Your Role

• Provide professional customer support via phone, email, and chat.
  
• Handle both inbound and outbound contacts, identifying customer needs to offer tailored solutions.
  
• Deliver high-quality service focused on first-contact resolution.
  
• Represent premium products and services with confidence, accuracy, and brand alignment.
  
• Assist customers with orders, product inquiries, account management, and service requests.
  
• Identify opportunities for customer retention and soft upselling based on individual preferences.
  
• Maintain accurate case records in CRM systems and follow standard operational guidelines.
  

Your Qualifications

• Native or fluent Dutch (C1/C2 level) with good English skills.
  
• Previous experience in customer service, retail, or contact center environments is an advantage.
  
• Strong communication, active listening, and interpersonal skills.
  
• Customer-centric approach with strong attention to detail.
  
• Tech-savvy and comfortable using digital support tools and multi-screen systems.
  
• Ability to balance both service excellence and subtle sales-oriented conversations.
  
• Adaptable team player who thrives in a fast-paced environment.
  

The Offer

• Location: On-site position in Lisbon, Portugal (modern office with convenient transport links; company-provided accommodation available for eligible relocation candidates).
  
• Schedule: Full-time (40 hours per week) on rotational shifts, Monday to Sunday between 07:00 and 19:00.
  
• Compensation & Benefits: Competitive monthly salary package (with or without accommodation options), plus comprehensive health insurance from day one.
  
• Time Off: 22 days of paid annual leave plus official local public holidays.
  
• Training: Fully paid initial training program (~11 working days).
  
• Environment & Growth: Multicultural workplace with clear career advancement paths within a global organization.