Dutch-Speaking Team Lead — Customer Experience

Boeva Tech; Almada; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

International team

Leadership development

Career growth

Start date 30 Nov 2026

Job summary

Boeva Tech in Portugal is seeking a Team Leader to guide a multilingual customer support team. You will coordinate daily activities, support colleagues, and ensure high service standards in an international environment.

Fluent Dutch with strong English (B2) and outstanding communication are essential. You’ll drive collaboration, solve problems, and help optimize processes while working a rotational schedule from 09:00 to 22:00.

Qualifications

• Fluent Dutch with excellent spoken and written communication.
• English proficiency at B2 level or above.
• Strong communication and interpersonal skills.
• A proactive, organized, and solution-oriented approach.
• Ability to support colleagues, prioritize tasks and handle challenges.
• Willingness to work rotational shifts within operating hours.

Responsibilities

• Support and guide team members in their daily activities.
• Coordinate workflows and ensure smooth day-to-day operations.
• Monitor service quality and ensure procedures are followed.
• Assist with questions, challenging cases and problem-solving.
• Promote effective communication, teamwork and a positive environment.
• Identify opportunities to improve processes and customer experience.
• Communicate clearly with colleagues and internal teams.
• Contribute to achieving team objectives and high service standards.

Skills

Dutch fluency

English B2

Strong communication

Proactive

Organized

Solution oriented

Job description

Boeva Tech in Portugal is seeking a Team Leader to guide a multilingual customer support team. You will coordinate daily activities, support colleagues, and ensure high service standards in an international environment.

Fluent Dutch with strong English (B2) and outstanding communication are essential. You’ll drive collaboration, solve problems, and help optimize processes while working a rotational schedule from 09:00 to 22:00.