Dutch/Flemish-speaking Team Leader in Lisbon, Portugal

Nordic Jobs Worldwide; Lisboa; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Growing international project

Competitive benefits package

Paid onboarding and continuousTraining

Career development opportunities

Dynamic multicultural work environment

Job summary

Nordic Jobs Worldwide is looking for an experienced Technical Support Team Leader to join a growing project in Lisbon, Portugal. You will lead, coach, and develop a team of Technical Support Advisors, ensuring high customer satisfaction and smooth operations in a multilingual setting.

You must be fluent in Dutch and Flemish (C1/C2) and proficient in English, with at least two years of team leadership in technical support.

Qualifications

• Minimum 2 years of experience as a Team Leader in a Technical Support environment.
• Strong leadership, coaching, and people management skills.
• Excellent communication and problem-solving abilities.
• Experience working in a KPI-driven environment.

Responsibilities

• Lead, motivate, and coach a team of Technical Support Advisors.
• Monitor team performance and ensure KPIs and quality targets are achieved.
• Conduct regular one-to-one meetings and performance reviews.
• Support the team with technical escalations and complex cases.
• Collaborate with Operations, Quality, and Training teams to drive continuous improvement.
• Create a positive, customer-focused, high-performing team environment.

Skills

Team Leadership

Coaching

People Management

KPI Management

Customer Service

Job description

Are you an experienced Team Leader with a strong background in technical support? Our client is looking for a Dutch and Flemish-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal.

Lead, coach, and develop a team of Technical Support Advisors while driving performance and delivering an outstanding customer experience. This is an excellent opportunity to develop your leadership career in a dynamic and multicultural environment.

About the company

Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.

What will you do?

• Lead, motivate, and coach a team of Technical Support Advisors
• Monitor team performance and ensure KPIs and quality targets are achieved
• Conduct regular one-to-one meetings, coaching sessions, and performance reviews
• Support the team with technical escalations and complex cases
• Collaborate with Operations, Quality, and Training teams to drive continuous improvement
• Create a positive, customer-focused, and high-performing team environment

Candidate profile

• Native or fluent Dutch and Flemish (C1/C2)
• Good command of English
• Minimum 2 years of experience as a Team Leader in a Technical Support environment
• Strong leadership, coaching, and people management skills
• Excellent communication and problem-solving abilities
• Experience working in a KPI-driven environment

Employer offers

• Opportunity to join a growing international project
• Competitive benefits package
• Paid onboarding and continuous training
• Career development opportunities
• Dynamic and multicultural work environment

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than6,500 candidates secure their dream jobs.