Remote Dutch-Speaking Customer Support Specialist

Boeva Tech; Covilhã; Remote; EUR 20,000 - 28,000; Full time

Benefits offered by this job

100% remote in Portugal

Private health insurance

Meal allowance card

Holiday and Christmas allowances paid

Accommodation support

Performance-based bonus opportunities

Career growth opportunities

Long-term employment prospects

Paid training

Job summary

Boeva Tech in Portugal is hiring for a remote Dutch-speaking Customer Support Specialist. You will assist customers and marketplace partners with orders, deliveries, payments, returns, and digital products, delivering professional, solution-oriented support from home.

The role emphasizes problem-solving, clear communication, and the ability to work independently in a multicultural, fully remote environment.

Qualifications

• Fluent Dutch (mandatory).
• Ability to troubleshoot and solve customer issues efficiently.
• EU work authorization required.

Responsibilities

• Provide excellent customer support via phone and email.
• Assist customers with orders, deliveries, payments, and returns.
• Troubleshoot customer issues and provide effective solutions.
• Support external sellers with inquiries and operational matters.
• Provide information regarding digital products and services.
• Escalate complex cases to relevant departments when necessary.
• Maintain a high standard of customer satisfaction and service quality.
• Ensure accurate documentation of customer interactions.

Skills

Dutch fluency

Customer service

Communication

Job description

Boeva Tech in Portugal is hiring for a remote Dutch-speaking Customer Support Specialist. You will assist customers and marketplace partners with orders, deliveries, payments, returns, and digital products, delivering professional, solution-oriented support from home.

The role emphasizes problem-solving, clear communication, and the ability to work independently in a multicultural, fully remote environment.