Team Leader (Dutch & English) | International Support

Business Intelligence Sales Consultants; Lisboa; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

International work environment

Leadership development

Career growth opportunities

Job summary

Business Intelligence Sales Consultants invites a Team Leader to coordinate daily team activities in an international customer support setting in Portugal. The role requires fluent Dutch and strong English, with a focus on delivering high-quality customer experiences and supporting colleagues.

You will guide the team, maintain service standards, and drive improvements in processes. The package includes a 14-payment yearly salary and a start date of 30 November 2026.

Qualifications

• Fluent Dutch with excellent spoken and written communication.
• English proficiency at B2 level or above.
• Strong communication and interpersonal skills.
• Proactive, organized, and solution-oriented attitude.
• Ability to support colleagues, prioritize tasks, and handle challenges.
• Flexible to work rotational shifts within operating hours.

Responsibilities

• Coordinate daily team activities and support team members.
• Ensure smooth day-to-day operations and workflow coordination.
• Monitor service quality and adherence to procedures.
• Assist team with questions and challenging cases.
• Promote communication, teamwork, and a positive environment.
• Identify opportunities to improve processes and customer experience.
• Communicate with colleagues and internal teams clearly.
• Contribute to achieving team objectives and high service standards.

Skills

Fluent Dutch

English B2

Leadership

Communication

Job description

Business Intelligence Sales Consultants invites a Team Leader to coordinate daily team activities in an international customer support setting in Portugal. The role requires fluent Dutch and strong English, with a focus on delivering high-quality customer experiences and supporting colleagues.

You will guide the team, maintain service standards, and drive improvements in processes. The package includes a 14-payment yearly salary and a start date of 30 November 2026.