Dutch/Flemish Tech Support Team Lead - Lead & Grow

Nordic Jobs Worldwide; Lisboa; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Growing international project

Competitive benefits package

Paid onboarding and continuousTraining

Career development opportunities

Dynamic multicultural work environment

Job summary

Nordic Jobs Worldwide is looking for an experienced Technical Support Team Leader to join a growing project in Lisbon, Portugal. You will lead, coach, and develop a team of Technical Support Advisors, ensuring high customer satisfaction and smooth operations in a multilingual setting.

You must be fluent in Dutch and Flemish (C1/C2) and proficient in English, with at least two years of team leadership in technical support.

Qualifications

• Minimum 2 years of experience as a Team Leader in a Technical Support environment.
• Strong leadership, coaching, and people management skills.
• Excellent communication and problem-solving abilities.
• Experience working in a KPI-driven environment.

Responsibilities

• Lead, motivate, and coach a team of Technical Support Advisors.
• Monitor team performance and ensure KPIs and quality targets are achieved.
• Conduct regular one-to-one meetings and performance reviews.
• Support the team with technical escalations and complex cases.
• Collaborate with Operations, Quality, and Training teams to drive continuous improvement.
• Create a positive, customer-focused, high-performing team environment.

Skills

Team Leadership

Coaching

People Management

KPI Management

Customer Service

Job description

Nordic Jobs Worldwide is looking for an experienced Technical Support Team Leader to join a growing project in Lisbon, Portugal. You will lead, coach, and develop a team of Technical Support Advisors, ensuring high customer satisfaction and smooth operations in a multilingual setting.

You must be fluent in Dutch and Flemish (C1/C2) and proficient in English, with at least two years of team leadership in technical support.