Dutch-Speaking Customer Support Specialist (Remote Portugal)

Boeva Tech; Lisboa; Hybride; EUR 12 000 - 16 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Meal card

Holiday bonuses

Relocation support

Résumé du poste

Boeva Tech in Lisbon is seeking a Customer Service Support Specialist fluent in Dutch to join a diverse, international team. You will help customers via phone and email, guiding them through orders, deliveries, payments and returns from a remote setup within continental Portugal.

You will support external sellers, provide product guidance, and escalate issues when needed. The role emphasizes strong communication, problem-solving, and a customer-first mindset, with English proficiency required.

Qualifications

• Speak Dutch fluently (written and spoken) and have a good command of English.
• Experience in customer service is preferred but not mandatory.
• Strong problem-solving skills and enjoy helping others.
• Clear and empathetic communicator with a customer-first approach.
• Proficient with basic computer tools and willing to learn new systems.

Responsabilités

• Provide friendly and professional customer support via phone and email.
• Listen to customers' questions and concerns and deliver tailored solutions.
• Assist with orders, deliveries, payments, and returns.
• Act as the point of contact for external sellers, ensuring seamless operations.
• Offer guidance on digital products and e-services.
• Escalate and route unresolved issues to the appropriate departments.

Connaissances

Dutch fluency

English proficiency

Customer service

Problem solving

Empathetic communicator

Outils

CRM software

Helpdesk software

Description du poste

Boeva Tech in Lisbon is seeking a Customer Service Support Specialist fluent in Dutch to join a diverse, international team. You will help customers via phone and email, guiding them through orders, deliveries, payments and returns from a remote setup within continental Portugal.

You will support external sellers, provide product guidance, and escalate issues when needed. The role emphasizes strong communication, problem-solving, and a customer-first mindset, with English proficiency required.