Team Leader with Dutch & English - Customer Experience | Lisbon| On-site

Boeva Tech; Almada; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

International team

Leadership development

Career growth

Start date 30 Nov 2026

Job summary

Boeva Tech in Portugal is seeking a Team Leader to guide a multilingual customer support team. You will coordinate daily activities, support colleagues, and ensure high service standards in an international environment.

Fluent Dutch with strong English (B2) and outstanding communication are essential. You’ll drive collaboration, solve problems, and help optimize processes while working a rotational schedule from 09:00 to 22:00.

Qualifications

• Fluent Dutch with excellent spoken and written communication.
• English proficiency at B2 level or above.
• Strong communication and interpersonal skills.
• A proactive, organized, and solution-oriented approach.
• Ability to support colleagues, prioritize tasks and handle challenges.
• Willingness to work rotational shifts within operating hours.

Responsibilities

• Support and guide team members in their daily activities.
• Coordinate workflows and ensure smooth day-to-day operations.
• Monitor service quality and ensure procedures are followed.
• Assist with questions, challenging cases and problem-solving.
• Promote effective communication, teamwork and a positive environment.
• Identify opportunities to improve processes and customer experience.
• Communicate clearly with colleagues and internal teams.
• Contribute to achieving team objectives and high service standards.

Skills

Dutch fluency

English B2

Strong communication

Proactive

Organized

Solution oriented

Job description

Start Date: 30 November 2026

Salary: €1,400 gross/month × 14 payments per year

Schedule: Rotational shifts, Monday to Saturday, between 09:00 and 22:00

Relocation Support: Not provided

Lead a Team. Make a Difference. Grow Your Career.

Are you a fluent Dutch speaker with strong English skills and a passion for helping people succeed? Take the next step in your career as a Team Leader in a dynamic, international customer support environment in Portugal.

This opportunity is ideal for someone who enjoys supporting colleagues, maintaining high service standards, and helping a team deliver excellent customer experiences. Bring your communication skills, leadership mindset, and problem-solving abilities to a role where your contribution matters every day.

Your Role

As a Team Leader, you will help coordinate daily team activities, support team members in their work, and contribute to the smooth delivery of customer support services. You will help maintain service quality, encourage collaboration, and ensure that customer needs are handled professionally.

What You'll Do

• Support and guide team members in their daily activities.

• Help coordinate workflows and ensure smooth day-to-day operations.

• Monitor service quality and encourage adherence to established procedures.

• Assist team members with questions, challenging cases, and problem-solving.

• Promote effective communication, teamwork, and a positive working environment.

• Help identify opportunities to improve processes and the customer experience.

• Communicate clearly with colleagues and relevant internal teams.

• Contribute to achieving team objectives and maintaining high service standards.

What We're Looking For

Essential requirements

• Fluent Dutch, with excellent spoken and written communication skills.

• English proficiency at B2 level or above.

• Strong communication and interpersonal skills.

• A proactive, organized, and solution-oriented approach.

• The ability to support colleagues, prioritize tasks, and handle day-to-day challenges.

• Flexibility to work rotational shifts within the specified operating hours.

Previous team leadership or supervisory experience in customer support would be an advantage.

What the Opportunity Offers

• Competitive annual payment structure: €19,600 gross per year, paid in 14 instalments.

• International work environment: Collaborate with colleagues from different backgrounds.

• Leadership experience: Develop your coordination, coaching, and problem-solving skills.

• Professional growth: Build on your experience and strengthen your leadership profile.

• A clear start date: Join the team on 30 November 2026.

Working Conditions

• Working days: Monday to Saturday, according to a rotational schedule.

• Shift window: Between 09:00 and 22:00.

• Salary: €1,400 gross per month, paid 14 times per year.

• Relocation assistance: Not available. Candidates should be prepared to arrange their own relocation if required.

• Start date: 30 November 2026.

Specific shift assignments and weekly working hours will be confirmed during the recruitment process.

Ready for Your Next Career Step?

If you speak fluent Dutch, communicate confidently in English, and are ready to take on a team leadership role in an international customer support environment, this could be your next opportunity.