Dutch-Speaking SMB Advertising Support Specialist

Cross Border Talents; Sintra; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a customer-focused professional to support SMBs across the Dutch market. You will advise clients, help them grow services, and maximize self-serve advertising across channels.

Responsibilities include multi-channel support, pre- and post-sales assistance, and product/ tool support, with insights fed back to engineering. The role requires Dutch and English proficiency and is based at the TP Open office in Lisbon.

Qualifications

• Native-level Dutch language with solid English knowledge (B2)
• Strong communication, empathy, problem-solving abilities and focus on customer satisfaction
• Good IT skills and quick adaptability with reporting tools
• Willingness to work on rotational shifts

Responsibilities

• Provide multi-channel support to SMBs via phone, email, and chat.
• Help grow the self-serve advertising base for SMB clients.
• Deliver pre- and post-sales support for self-service products.
• Provide product and tool support to improve the customer experience.
• Identify trends and provide feedback from customers to engineering.

Skills

Dutch language

English (B2)

Communication

Empathy

Problem solving

Customer satisfaction

IT skills

Reporting tools

Flexibility

Job description

Cross Border Talents in Lisbon, Portugal, seeks a customer-focused professional to support SMBs across the Dutch market. You will advise clients, help them grow services, and maximize self-serve advertising across channels.

Responsibilities include multi-channel support, pre- and post-sales assistance, and product/ tool support, with insights fed back to engineering. The role requires Dutch and English proficiency and is based at the TP Open office in Lisbon.