Dutch SMB Ad Support Specialist (Lisbon)

Cross Border Talents; Seixal; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support SMBs in the Dutch market across multiple channels. You will act as a trusted advisor, helping clients grow their self-serve advertising base while delivering pre- and post-sales support and providing product insights to engineering.

The role requires native Dutch and English (B2) proficiency, strong communication, and adaptability to reporting tools.

Qualifications

• Native-level proficiency in Dutch with solid English (B2)
• Strong communication, empathy, problem-solving and customer-satisfaction focus
• Good IT skills and quick adaptability to reporting tools
• Willingness to work rotational shifts

Responsibilities

• Multi-Channel Support: Provide support to SMBs via phone, email, and chat.
• Advertising Growth: Support and expand the self-serve advertising base for SMB clients.
• Pre- & Post-Sales Support: Deliver pre- and post-sales assistance for self-service products.
• Product & Tool Support: Provide product and tool assistance to improve the customer experience.
• Problem Solving & Insights: Identify trends and provide feedback to engineering based on customer input.

Skills

Dutch (Native)

English (B2)

Customer-focused communication

Reporting tools

Problem solving

Flexibility

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support SMBs in the Dutch market across multiple channels. You will act as a trusted advisor, helping clients grow their self-serve advertising base while delivering pre- and post-sales support and providing product insights to engineering.

The role requires native Dutch and English (B2) proficiency, strong communication, and adaptability to reporting tools.