Dutch-Speaking SMB Advertising Support Specialist

Cross Border Talents; Castelo; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a customer-focused professional to support SMBs in the Dutch market from our Lisbon office. You will be the trusted advisor helping clients grow their self-serve advertising across channels.

Responsibilities include multi-channel support, pre- and post-sales assistance, and providing product insights to engineering. A rotational shift schedule and a 12-month contract are offered with health benefits starting on day one.

Qualifications

• Language: Dutch at native level with solid English (B2)

Responsibilities

• Multi-Channel Support: assist SMBs via phone, email, and chat.
• Advertising Growth: support and grow self-serve ads for SMB clients.
• Pre- & Post-Sales Support: provide pre- and post-sales help for self-service products.
• Product & Tool Support: assist with products and tools to improve customer experience.
• Problem Solving & Insights: identify trends and provide feedback to engineering.

Skills

Dutch (native)

English (B2)

Communication

Empathy

Problem-solving

Customer focus

Tools

Reporting tools

Job description

Cross Border Talents is seeking a customer-focused professional to support SMBs in the Dutch market from our Lisbon office. You will be the trusted advisor helping clients grow their self-serve advertising across channels.

Responsibilities include multi-channel support, pre- and post-sales assistance, and providing product insights to engineering. A rotational shift schedule and a 12-month contract are offered with health benefits starting on day one.