Dutch-Speaking SMB Advertising Support Specialist

Cross Border Talents; Costa da Caparica; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support SMBs across the Dutch market. You will act as a trusted advisor, helping clients maximize self-serve advertising and grow their services across channels.

In this role you’ll handle multi-channel support, deliver pre- and post-sales assistance, and provide product guidance while feeding insights from customers back to engineering. Rotational shifts apply.

Qualifications

• Native-level Dutch language skills with solid English (min B2).
• Strong communication, empathy, problem-solving, and a high focus on customer satisfaction.

Responsibilities

• Multi-Channel Support: via phone, email, and chat.
• Advertising Growth: support and expand the self-serve advertising base for SMB clients.
• Pre- & Post-Sales Support: provide comprehensive pre- and post-sales assistance for self-service products.
• Product & Tool Support: assist with products and tools to improve the customer experience.
• Problem Solving & Insights: identify trends and relay feedback to engineering.

Skills

Dutch

English (B2)

Communication

Problem solving

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support SMBs across the Dutch market. You will act as a trusted advisor, helping clients maximize self-serve advertising and grow their services across channels.

In this role you’ll handle multi-channel support, deliver pre- and post-sales assistance, and provide product guidance while feeding insights from customers back to engineering. Rotational shifts apply.