Dutch SMB Advertising Growth Specialist

Cross Border Talents; Estoril; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal seeks a Dutch-speaking customer support specialist to assist SMBs across the Dutch market. You will act as a trusted advisor, helping clients grow their self-serve advertising across multiple channels.

The role requires native Dutch, strong English, and excellent communication. You will provide pre- and post-sales support, assist with product/tools, and relay customer insights to engineering.

Qualifications

• Native-level Dutch with strong English (B2).
• Excellent communication, empathy, and problem-solving abilities.
• Good IT skills and quick adaptability to reporting tools.
• Willingness to work on rotational shifts.

Responsibilities

• Provide multi-channel support via phone, email, and chat.
• Help SMBs grow the self-serve advertising base across online and digital ads.
• Deliver pre- and post-sales support for self-service products.
• Provide product and tool support to improve the customer experience.
• Identify trends and provide product feedback to engineering.

Skills

Dutch (native)

English (B2)

Communication skills

Empathy

Problem solving

Customer focus

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal seeks a Dutch-speaking customer support specialist to assist SMBs across the Dutch market. You will act as a trusted advisor, helping clients grow their self-serve advertising across multiple channels.

The role requires native Dutch, strong English, and excellent communication. You will provide pre- and post-sales support, assist with product/tools, and relay customer insights to engineering.