Dutch-Speaking SMB Advertising Growth Specialist

Cross Border Talents; Sintra; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support professional to assist SMBs across the Dutch market. The role involves multi-channel support and driving self-serve advertising growth for clients.

You will provide pre- and post-sales support, assist with product and tool usage, and relay customer insights to the engineering team. 40 hours/week, 12-month term with potential permanency, health insurance from day one.

Qualifications

• Native-level proficiency in Dutch and solid English (B2)
• Strong communication, empathy and problem-solving to ensure customer satisfaction
• Good IT skills and ability to quickly adapt to reporting tools
• Availability to work on rotational shifts

Responsibilities

• Provide multi-channel support to SMBs via phone, email and chat
• Support and grow the self-serve advertising base for SMB clients
• Deliver pre- and post-sales assistance for self-service products
• Provide product and tool support to improve customer experience
• Identify trends and provide product feedback to engineering

Skills

Dutch (native)

English (B2)

Communication

Empathy

Problem solving

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support professional to assist SMBs across the Dutch market. The role involves multi-channel support and driving self-serve advertising growth for clients.

You will provide pre- and post-sales support, assist with product and tool usage, and relay customer insights to the engineering team. 40 hours/week, 12-month term with potential permanency, health insurance from day one.