Dutch SMB Advertising Support Specialist

Cross Border Talents; Estoril; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer-support professional to help SMBs grow their self-serve advertising across multiple channels. You will act as a trusted advisor to a portfolio of Dutch clients, delivering proactive guidance and high-quality service.

The role involves multi-channel support (phone, email, chat), pre- and post-sales assistance, and close collaboration with product and engineering to capture user feedback and drive advertising growth.

Qualifications

• Language: native-level Dutch and strong English (B2)
• Strong communication, empathy and customer-focused approach
• Technical literacy with reporting tools
• Flexibility to work rotational shifts

Responsibilities

• Provide multi-channel support (phone, email, chat) to SMBs
• Help grow self-serve advertising base for Dutch clients
• Deliver comprehensive pre- and post-sales assistance for self-service products
• Provide product and tool assistance and gather customer feedback for engineering
• Identify trends and provide insights from customers

Skills

Dutch (native)

English (B2)

Job description

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer-support professional to help SMBs grow their self-serve advertising across multiple channels. You will act as a trusted advisor to a portfolio of Dutch clients, delivering proactive guidance and high-quality service.

The role involves multi-channel support (phone, email, chat), pre- and post-sales assistance, and close collaboration with product and engineering to capture user feedback and drive advertising growth.