Dutch SMB Advertising Support Specialist

Cross Border Talents; Amadora; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support SMBs across the Dutch market. You will advise clients, grow self-serve advertising and provide pre- and post-sales support across channels.

The role requires native Dutch and strong English, excellent communication, empathy and problem-solving skills, plus good IT and reporting-tool aptitude. Rotational shifts, 40 hours/week, 12-month contract with potential permanent transition, health insurance from

Qualifications

• Native-level proficiency in Dutch with solid English (B2)
• Strong communication skills, empathy, problem-solving and customer satisfaction focus
• Good IT skills and quick adaptability to reporting tools
• Availability to work on rotational shifts

Responsibilities

• Provide multi-channel support to SMBs via phone, email and chat
• Support and grow the self-serve advertising base for SMB clients
• Deliver pre- and post-sales support for self-service products
• Provide product and tool support to improve the customer experience
• Identify trends, solve multi-client challenges and provide product feedback to engineering

Skills

Dutch

English

Communication

Empathy

Problem solving

Customer focus

IT skills

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support SMBs across the Dutch market. You will advise clients, grow self-serve advertising and provide pre- and post-sales support across channels.

The role requires native Dutch and strong English, excellent communication, empathy and problem-solving skills, plus good IT and reporting-tool aptitude. Rotational shifts, 40 hours/week, 12-month contract with potential permanent transition, health insurance from