Dutch-Speaking SMB Advertising Support Specialist

Cross Border Talents; Cascais; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking customer support professional for SMBs across the Dutch market. You will advise clients, help them grow self-serve ads, and provide pre- and post-sales support via multiple channels.

Requirements include native Dutch and strong English (B2+), excellent communication and empathy, IT skills, and willingness to work rotating shifts. Health insurance is provided.

Qualifications

• Native-level Dutch with strong English (B2+).
• Excellent communication, empathy and problem-solving for customer satisfaction.
• Good IT skills and quick adaptability to reporting tools.
• Willingness to work rotating shifts in Lisbon.

Responsibilities

• Multi-Channel Support: provide support to SMBs via phone, email and chat.
• Advertising Growth: support and expand the self-serve advertising base for SMB clients.
• Pre- & Post-Sales Support: deliver pre- and post-sales assistance for self-service products.
• Product & Tool Support: provide product and tool assistance to improve the customer experience.
• Problem Solving & Insights: identify trends and provide product feedback to engineering.

Skills

Dutch (native)

English (B2+)

Communication

Empathy

Problem solving

Customer focus

IT skills

Reporting tools

Rotational shifts

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking customer support professional for SMBs across the Dutch market. You will advise clients, help them grow self-serve ads, and provide pre- and post-sales support via multiple channels.

Requirements include native Dutch and strong English (B2+), excellent communication and empathy, IT skills, and willingness to work rotating shifts. Health insurance is provided.