Dutch SMB Advertising Support Specialist

Cross Border Talents; Amadora; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to help SMBs maximize self-serve advertising across channels. The role combines advisory flair with hands-on product and tool support, serving clients in the Dutch market.

You will work 40 hours per week on a rotational schedule from 07:00 to 21:00, with a 12-month contract that may transition to a permanent relationship.

Qualifications

• Native-level Dutch with solid English knowledge (B2).
• Strong communication, empathy and problem-solving abilities.
• Good IT skills and adaptability to reporting tools.
• Willingness to work on rotational shifts.

Responsibilities

• Provide multi-channel SMB support via phone, email, and chat.
• Support and expand the self-serve advertising base for SMB clients.
• Deliver pre- and post-sales support for all self-service products.
• Provide product and tool support to improve the customer experience.
• Identify trends and share product feedback with engineering.

Skills

Dutch (native)

English (B2)

Communication

Empathy

Problem solving

Customer focus

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to help SMBs maximize self-serve advertising across channels. The role combines advisory flair with hands-on product and tool support, serving clients in the Dutch market.

You will work 40 hours per week on a rotational schedule from 07:00 to 21:00, with a 12-month contract that may transition to a permanent relationship.