Dutch-Speaking SMB Advertising Support & Growth Specialist

Cross Border Talents; Almada; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support specialist to assist SMBs across the Dutch market. You will help grow self-serve advertising across multiple channels and act as a trusted advisor to clients.

The role requires native Dutch and strong English (B2), excellent communication and problem-solving skills, and the ability to work in rotational shifts. Health insurance is provided from day one under a 12-month contract.

Qualifications

• Native-level Dutch with strong English (B2)
• Strong communication, empathy, problem-solving and focus on customer satisfaction
• Good IT skills and ability to use reporting tools

Responsibilities

• Provide multi-channel support (phone, email, chat) to SMBs
• Support and grow the self-serve advertising base for SMB clients
• Deliver pre- and post-sales support for self-service products
• Provide product and tool assistance to improve customer experience
• Identify trends and provide product feedback to engineering

Skills

Dutch

English

Communication

Empathy

Problem-solving

Customer satisfaction

IT skills

Rotational shifts

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support specialist to assist SMBs across the Dutch market. You will help grow self-serve advertising across multiple channels and act as a trusted advisor to clients.

The role requires native Dutch and strong English (B2), excellent communication and problem-solving skills, and the ability to work in rotational shifts. Health insurance is provided from day one under a 12-month contract.