Dutch-Speaking SMB Ad Support Specialist - Lisbon

Cross Border Talents; Castelo; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to help SMB clients grow their self-serve advertising across channels. You will act as a trusted advisor, delivering proactive support via phone, email, and chat.

The role requires native Dutch, strong English (B2), excellent communication, and willingness to work rotating shifts. Contract length is 12 months with potential permanent path; 40 hours per week at the Lisbon office, with health

Qualifications

• Native-level Dutch language skills required.
• Solid English knowledge (B2).
• Strong communication and empathy for customers.
• Good IT skills and adaptability to reporting tools.

Responsibilities

• Provide multi-channel support (phone, email, chat) to SMBs.
• Help grow self-serve advertising base for Dutch SMB clients.
• Deliver pre- and post-sales assistance for self-service products.
• Provide product and tool support to improve customer experience.
• Identify trends and provide product feedback to engineering.

Skills

Dutch language

English proficiency

Customer service

Problem solving

Communication

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to help SMB clients grow their self-serve advertising across channels. You will act as a trusted advisor, delivering proactive support via phone, email, and chat.

The role requires native Dutch, strong English (B2), excellent communication, and willingness to work rotating shifts. Contract length is 12 months with potential permanent path; 40 hours per week at the Lisbon office, with health