Dutch SMB Ad Growth Advisor

Cross Border Talents; Oeiras; On-site; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking customer support professional to assist SMB clients across the Dutch market. You will handle inquiries via phone, email and chat, helping clients grow their self-serve advertising base.

The role emphasizes problem solving, empathy and clear communication, with rotation shifts and a 12-month term transitioning to a permanent relationship after two years.

Qualifications

• Native-level proficiency in Dutch with solid English (B2)
• Strong communication, empathy and problem-solving abilities
• High focus on customer satisfaction and service quality
• Good IT skills and quick adaptability to reporting tools

Responsibilities

• Provide multi-channel support (phone, email, chat) to SMBs in Dutch market
• Support and expand self-serve advertising base for SMB clients
• Deliver pre- and post-sales assistance for self-service products
• Provide product and tool support to improve customer experience
• Identify trends and provide product feedback to engineering

Skills

Dutch native

English B2

Communication

Empathy

Problem solving

Customer satisfaction

Reporting tools

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking customer support professional to assist SMB clients across the Dutch market. You will handle inquiries via phone, email and chat, helping clients grow their self-serve advertising base.

The role emphasizes problem solving, empathy and clear communication, with rotation shifts and a 12-month term transitioning to a permanent relationship after two years.