Dutch SMB Advertising Support Specialist (Lisbon)

Cross Border Talents; Costa da Caparica; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a customer-focused professional to join our Lisbon, Portugal team, supporting SMBs across the Dutch market. The role is 40 hours per week with rotational shifts, located at TP Open in Lisbon.

Expect a 12-month contract with a transition to a permanent relationship after two years, and benefits include health insurance from day one. You will advise clients, drive self-serve advertising growth, and collaborate with engineering to translate customer feedback into

Qualifications

• Native-level Dutch language required and solid English knowledge (B2).
• Strong communication, empathy, and problem-solving abilities focused on customer satisfaction.
• Good IT skills and quick adaptability in reporting tools.

Responsibilities

• Provide multi-channel support to SMBs via phone, email and chat.
• Support and grow the self-serve advertising base for Dutch SMB clients.
• Deliver pre- and post-sales assistance for all self-service products.
• Provide product and tool support to continuously improve the customer experience.
• Identify trends and provide product feedback to the engineering department.

Skills

Dutch language (native level)

English proficiency (B2)

Communication skills

Empathy

Problem solving

Customer satisfaction

IT skills

Reporting tools

Tools

Reporting tools

Job description

Cross Border Talents is seeking a customer-focused professional to join our Lisbon, Portugal team, supporting SMBs across the Dutch market. The role is 40 hours per week with rotational shifts, located at TP Open in Lisbon.

Expect a 12-month contract with a transition to a permanent relationship after two years, and benefits include health insurance from day one. You will advise clients, drive self-serve advertising growth, and collaborate with engineering to translate customer feedback into