Dutch-Speaking Ops & Customer Expert (Lisbon, On-site)

Cross Border Talents; Sintra; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Accommodation Support

Training Program

Performance Bonus

Meal allowance

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support Dutch-speaking users across phone, email, chat and social channels in the Netherlands market from Lisbon, Portugal. You will handle account inquiries, toll services, billing explanations and effective issue resolution.

The role emphasizes strong communication, empathy, and the ability to learn new tools quickly. On-site work offers a structured, 40-hour week with meal allowances and relocation assistance.

Qualifications

• Fluent in Dutch with good English proficiency.
• Excellent communication and empathy for digital customer journeys.
• Ability to learn new tools and processes quickly.
• Structured with adaptable work approach.

Responsibilities

• Assist Dutch-speaking customers with account inquiries and support across channels.
• Explain toll collection, HAD services, and service disruptions.
• Help with billing statements and provide clear explanations.
• Manage complaints and provide status updates on requests.

Skills

Dutch

English

Customer support

Problem solving

Tech-savvy

Adaptability

Job description

Cross Border Talents is seeking an Operations Customer Expert to support Dutch-speaking users across phone, email, chat and social channels in the Netherlands market from Lisbon, Portugal. You will handle account inquiries, toll services, billing explanations and effective issue resolution.

The role emphasizes strong communication, empathy, and the ability to learn new tools quickly. On-site work offers a structured, 40-hour week with meal allowances and relocation assistance.