Dutch-Speaking Ops & Customer Support Specialist

Cross Border Talents; Oeiras; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Accommodation Support

Training Program

Performance Bonus

Meal allowance

Job summary

Cross Border Talents is seeking an Operations Customer Expert to join our Dutch market support team. You will assist users with account inquiries, toll collection services, and other issues across phone, email, chat, and social media.

You will handle inquiries, billing questions, service updates, and process improvements with empathy and clear communication. The role is on-site in Lisbon, offers a 12-month contract with potential permanency, a structured shift pattern, and relocation support

Qualifications

• Fluent/Native Dutch with good English proficiency.
• Strong communication, empathy, and problem-solving skills for a seamless digital experience.
• Tech-savvy and quick to learn new tools and software.
• Adaptable to a structured operational environment.

Responsibilities

• Handle user inquiries and provide support regarding account management, service membership agreements, and contractual changes.
• Clarify toll collection services, HAD services, and provide updates regarding service disruptions.
• Help customers check billing extracts and provide clear explanations.
• Manage complaints, address infraction-related queries, and provide status updates on ongoing requests.

Skills

Dutch language

English proficiency

Customer support

Technical skills

Job description

Cross Border Talents is seeking an Operations Customer Expert to join our Dutch market support team. You will assist users with account inquiries, toll collection services, and other issues across phone, email, chat, and social media.

You will handle inquiries, billing questions, service updates, and process improvements with empathy and clear communication. The role is on-site in Lisbon, offers a 12-month contract with potential permanency, a structured shift pattern, and relocation support