Dutch-speaking Ops & Customer Support Specialist (Lisbon)

Cross Border Talents; Loures; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Health insurance

Accommodation support

Training program

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert for the Dutch market. You will assist users with account inquiries, technical support, toll collection services, and other related issues through phone, email, chat, and social media.

You will work 40 hours weekly on-site, with a 12-month term and potential permanent future. The role includes training, health insurance from day one, accommodation support, and a total monthly gross compensation up to €1,464, plus a

Qualifications

• Fluent/Native level in Dutch with good English proficiency.
• Strong communication, empathy, and problem-solving skills for a seamless digital experience.
• Tech-savvy and quick to learn new tools and software.
• Adaptable with a positive attitude in a structured operational environment.

Responsibilities

• Handle user inquiries for account management, service membership, and contractual changes.
• Provide support on toll collection, HAD services, and service disruptions.
• Assist with billing extracts and provide clear explanations.
• Manage complaints and provide status updates on ongoing requests.

Skills

Dutch language

English proficiency

Customer support

Problem solving

Job description

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert for the Dutch market. You will assist users with account inquiries, technical support, toll collection services, and other related issues through phone, email, chat, and social media.

You will work 40 hours weekly on-site, with a 12-month term and potential permanent future. The role includes training, health insurance from day one, accommodation support, and a total monthly gross compensation up to €1,464, plus a