Dutch-Speaking Operations Customer Expert (Lisbon, On-site)

Cross Border Talents; Amadora; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Accommodation support

Training program

Meal allowance

Performance bonus

Job summary

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support the Dutch market across phone, email, chat and social media. You will handle account inquiries, toll services, billing explanations and customer complaints, delivering a seamless digital experience.

The role requires fluent Dutch and strong English, with rapid learning of new tools in a structured environment. This on-site position offers a 12-month contract with potential extension and relocation support.

Qualifications

• Fluent/native Dutch with good English.
• Strong communication, empathy and problem-solving skills.
• Ability to learn new tools and software quickly.
• Adaptability to a structured operational environment.

Responsibilities

• Handle user inquiries and provide support for account management and contractual changes.
• Clarify toll collection services and provide updates on service disruptions.
• Help customers check billing extracts and provide explanations.
• Manage complaints and provide status updates on ongoing requests.

Skills

Dutch language

English proficiency

Customer support

Tech-savvy

Adaptability

Job description

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support the Dutch market across phone, email, chat and social media. You will handle account inquiries, toll services, billing explanations and customer complaints, delivering a seamless digital experience.

The role requires fluent Dutch and strong English, with rapid learning of new tools in a structured environment. This on-site position offers a 12-month contract with potential extension and relocation support.