Dutch-Speaking Operations Customer Specialist

Cross Border Talents; Odivelas; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Accommodation Support

Training Program

Competitive Compensation

Performance Bonus

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market across phone, email, chat and social media. You will handle account inquiries, toll collection services, and related issues with strong communication and empathy.

The role requires a proactive, tech-savvy individual who thrives in a structured environment, plus placement at the TP Open building in Lisbon. Relocation assistance and comprehensive training are provided to ensure a smooth onboarding.

Qualifications

• Fluent/Native level in Dutch, with good proficiency in English.
• Strong communication, empathy, and problem-solving skills with a focus on delivering a seamless digital experience.
• Quick to learn new tools, processes, and software programs.
• Positive attitude and ability to work efficiently in a structured operational environment.

Responsibilities

• Handle user inquiries and provide support regarding account management, service membership agreements, and contractual changes.
• Clarify toll collection services, HAD services, and provide updates regarding service disruptions.
• Help customers check billing extracts and provide clear explanations.
• Manage complaints, address infraction-related queries, and provide status updates on ongoing requests.

Skills

Dutch proficiency

English proficiency

Customer support

Tech savvy

Adaptability

Job description

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market across phone, email, chat and social media. You will handle account inquiries, toll collection services, and related issues with strong communication and empathy.

The role requires a proactive, tech-savvy individual who thrives in a structured environment, plus placement at the TP Open building in Lisbon. Relocation assistance and comprehensive training are provided to ensure a smooth onboarding.