Dutch Operations & Customer Support Specialist

Cross Border Talents; Castelo; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Competitive monthly compensation up to

Productivity bonus up to €80/mo

Health insurance from day one

Accommodation support with relocation

Paid intensive training (6 days)

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market across phone, email, chat and social channels. You will assist with account inquiries, toll services, billing queries, and contract changes in a structured, customer-focused environment.

The role emphasizes strong Dutch and English communication, quick tool adoption, and a collaborative approach to delivering a seamless digital experience.

Qualifications

• Fluent/Native level in Dutch; good English proficiency.
• Excellent communication and problem-solving for a seamless digital experience.
• Ability to quickly learn new tools, processes and software.
• Positive attitude and ability to work efficiently in a structured environment.

Responsibilities

• Handle user inquiries and provide support regarding account management and contractual changes.
• Clarify toll collection services and provide updates on service disruptions.
• Assist with billing extracts and provide clear explanations.
• Manage complaints and provide status updates on ongoing requests.

Skills

Dutch (native)

English (good)

Customer support

Adaptability

Tech savviness

Job description

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market across phone, email, chat and social channels. You will assist with account inquiries, toll services, billing queries, and contract changes in a structured, customer-focused environment.

The role emphasizes strong Dutch and English communication, quick tool adoption, and a collaborative approach to delivering a seamless digital experience.