Dutch-Speaking Remote Support Specialist

Cross Border Talents; Lisboa; A distancia; EUR 13.000 - 21.000; Jornada completa

Descripción de la vacante

Cross Border Talents is seeking a Dutch-speaking Customer Support Agent for a remote role based in Portugal. You will support customers via phone and written channels, focusing on payment transactions and account inquiries in a fast-paced international fintech environment.

The role requires fluent Dutch and English, strong communication and problem-solving skills, and the ability to multitask while maintaining high service quality. Relocation support may be available for eligible candidates.

Formación

• Fluent Dutch and English speaking and writing.
• Experience in customer service or call center is preferred.
• Strong communication, negotiation and problem-solving skills.
• Able to multitask and manage priorities.
• Proficient with Microsoft Office and basic computer apps.
• Independent worker and quick to learn new systems.
• Customer-focused with high attention to detail.

Responsabilidades

• Handle customer inquiries via phone and written channels.
• Assist customers with payment transactions and funding.
• Explain account information, payment processes and product features.
• Investigate and resolve payment-related inquiries.
• Discuss payment arrangements with customers when needed.
• Update customer records and document interactions accurately.
• Identify customers needing additional support and direct them to the appropriate teams.
• Maintain professional communication and high service quality standards.

Conocimientos

Dutch language

English language

Customer service

Communication skills

Problem solving

Multitasking

MS Office

Descripción del empleo

Cross Border Talents is seeking a Dutch-speaking Customer Support Agent for a remote role based in Portugal. You will support customers via phone and written channels, focusing on payment transactions and account inquiries in a fast-paced international fintech environment.

The role requires fluent Dutch and English, strong communication and problem-solving skills, and the ability to multitask while maintaining high service quality. Relocation support may be available for eligible candidates.