Dutch & English Fintech Support (Remote, Weekends Off)

Callfortalents; Lisboa; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Welcome Bonus €2000

Remote work

Relocation support

Job summary

Callfortalents in Lisbon is hiring a bilingual Customer Support Agent to assist Dutch and English speaking customers of an online payment platform. This remote role focuses on guiding customers through payments, account funding, and policy explanations while gaining fintech industry experience.

You will join an international team, enjoy a €2,000 welcome bonus paid over the first year, and have weekends off.

Qualifications

• Fluency in Dutch and English.
• 1–2 years in customer service or related fields preferred.
• Strong communication, negotiation and problem-solving skills.
• Comfort with computer systems and learning new software.

Responsibilities

• Handle inbound and outbound customer calls and written inquiries.
• Assist customers with payment transactions, account funding, and inquiries.
• Investigate payment and collection inquiries and provide solutions.
• Explain account history, product details and relevant policies.
• Discuss payment arrangements and follow up when necessary.
• Maintain accurate customer records and coordinate with internal teams.

Skills

Dutch language

English language

Customer service

Job description

Callfortalents in Lisbon is hiring a bilingual Customer Support Agent to assist Dutch and English speaking customers of an online payment platform. This remote role focuses on guiding customers through payments, account funding, and policy explanations while gaining fintech industry experience.

You will join an international team, enjoy a €2,000 welcome bonus paid over the first year, and have weekends off.