Remote Dutch-Speaking FinTech Support Agent

Cross Border Talents; Lisboa; À distance; EUR 24 000 - 30 000; Plein temps

Résumé du poste

Cross Border Talents seeks a Dutch- and English-speaking Customer Support Agent to join our international fintech team. This fully remote role is based in Portugal and offers weekdays 08:00–17:00 with weekends off, supporting customers via phone and written channels and guiding them through payments and account processes.

You will resolve payment issues, explain features, and update records, thriving in a fast-paced environment while maintaining high service standards.

Qualifications

• Fluent proficiency in Dutch and English.
• Previous experience in customer service, retail, hospitality, or a call centre is preferred.
• Strong communication, negotiation, and problem-solving skills.
• Ability to multitask and manage priorities effectively.
• Good working knowledge of Microsoft Office and computer-based applications.
• Ability to work independently and adapt to new systems.
• Customer-focused mindset and strong attention to detail.

Responsabilités

• Handle customer inquiries through phone and written communication channels.
• Assist customers with payment transactions and account funding.
• Explain account information, payment processes, and product features.
• Investigate and resolve payment-related inquiries.
• Discuss payment arrangements with customers when needed.
• Update customer records and document interactions accurately.
• Identify customers requiring additional support and direct them to the appropriate teams.
• Maintain professional communication and high service quality standards.

Connaissances

Dutch language

English language

Communication skills

Negotiation

Problem solving

Multitasking

Microsoft Office

Attention to detail

Customer service experience

Outils

CRM software

Description du poste

Cross Border Talents seeks a Dutch- and English-speaking Customer Support Agent to join our international fintech team. This fully remote role is based in Portugal and offers weekdays 08:00–17:00 with weekends off, supporting customers via phone and written channels and guiding them through payments and account processes.

You will resolve payment issues, explain features, and update records, thriving in a fast-paced environment while maintaining high service standards.