Dutch Customer Specialist - Remote Support in Portugal

Cross Border Talents; Porto; Remote; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Remote Work

Relocation Package

Job summary

Cross Border Talents is hiring a Dutch Customer Specialist in Portugal, offering remote work and relocation support. You will assist users via email, chat, phone, and social media, handling account access, billing, and technical questions.

Requirements include fluent Dutch (C1/C2) and English (B2), EU citizenship or Portuguese residency, strong communication and problem-solving skills, and a proactive travel-oriented mindset.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Mindset: professional, proactive and eager to grow in Travel field.

Responsibilities

• Provide timely and professional support across email, chat, phone, and social media.
• Assist users with account setup, billing queries, and verification processes.
• Troubleshoot and resolve technical issues while keeping customers informed.
• Log and manage cases according to internal guidelines.
• Collaborate with teams to improve service quality and efficiency.

Skills

Dutch language (C1/C2)

English (B2)

Customer support

Analytical thinking

Job description

Cross Border Talents is hiring a Dutch Customer Specialist in Portugal, offering remote work and relocation support. You will assist users via email, chat, phone, and social media, handling account access, billing, and technical questions.

Requirements include fluent Dutch (C1/C2) and English (B2), EU citizenship or Portuguese residency, strong communication and problem-solving skills, and a proactive travel-oriented mindset.