Dutch-Speaking CX Specialist – Remote in Portugal

United Talent Acquisition; Braga; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Monthly performance bonus

Quarterly bonus up to EUR 900

Meal allowance

Private health and dental insurance

22 vacation days

Job summary

United Talent Acquisition in Lisbon, Portugal, is hiring for a Customer Service role supporting Dutch speakers. The role allows remote work for candidates residing in Portugal and requires fluent Dutch and English at B2 level or higher.

You will handle content moderation, user inquiries, and policy guidance while maintaining a safe online environment. We offer a full-time, 12-month renewable contract with ongoing training, a monthly bonus, meal allowance, private health and dental insurance, and

Qualifications

• Fluent Dutch and English at B2 level or higher.
• Strong attention to detail and analytical mindset.
• Empathetic communicator with a solution-oriented approach.

Responsibilities

• Review, classify, and moderate online content to ensure it meets community guidelines.
• Respond to user queries regarding platform usage, policies, and account-related issues.
• Provide accurate and timely support via chat, email, or phone.
• Identify and escalated potential risks, sensitive cases, or policy violations.
• Collaborate with internal teams to share user insights and improve support procedures.

Skills

Dutch language

English language

Attention to detail

Analytical mindset

Empathetic communication

Job description

United Talent Acquisition in Lisbon, Portugal, is hiring for a Customer Service role supporting Dutch speakers. The role allows remote work for candidates residing in Portugal and requires fluent Dutch and English at B2 level or higher.

You will handle content moderation, user inquiries, and policy guidance while maintaining a safe online environment. We offer a full-time, 12-month renewable contract with ongoing training, a monthly bonus, meal allowance, private health and dental insurance, and