Dutch-Speaking Customer Support Specialist Lisbon Mobility

Cross Border Talents; Loures; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon is seeking a customer-focused Dutch-speaking support professional to assist business mobility users and drivers. You will handle calls, emails, and organize appointments while delivering high service quality.

Working at the TP Tejo office in Lisbon, you will join a dynamic team, work 40 hours per week on a rotating schedule from 08:00 to 17:30, and contribute to process improvements while ensuring customer satisfaction.

Qualifications

• Native-level Dutch proficiency required.
• Strong communication, listening and problem-solving skills.
• Teamwork and customer satisfaction focus.

Responsibilities

• Incoming Call Handling: assist with vehicle usage questions and related appointments, maintenance, and documentation.
• Email Processing: respond to inquiries from lease drivers about vehicle use, repairs, and documentation.
• Outbound Call Handling: organize and confirm appointments.
• Quality & Process Improvement: identify common questions and process gaps to propose improvements.

Skills

Dutch language

Communication skills

Problem-solving

Job description

Cross Border Talents in Lisbon is seeking a customer-focused Dutch-speaking support professional to assist business mobility users and drivers. You will handle calls, emails, and organize appointments while delivering high service quality.

Working at the TP Tejo office in Lisbon, you will join a dynamic team, work 40 hours per week on a rotating schedule from 08:00 to 17:30, and contribute to process improvements while ensuring customer satisfaction.