Dutch Customer Support Specialist, Lisbon

Cross Border Talents

Castelo

On-site

EUR 18,000 - 24,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer services professional to support mobility users and drivers in the Dutch market. You will listen, guide, and resolve issues with a focus on practical, sustainable service.

This 12-month contract (transition to permanent after 2 years) offers 40 hours per week, Monday to Friday, with an 8:00–17:30 schedule, at the TP Tejo office. Health insurance starts from day one and 22 days of annual leave are provided under

Qualifications

Native-level proficiency in Dutch.
Strong communication, listening, and problem-solving skills with a curious mindset to adapt quickly in a dynamic environment.
High focus on customer satisfaction and teamwork.

Responsibilities

Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
Outbound Call Handling: Conduct appointment organization calls.
Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.