Dutch-Speaking Customer Support Specialist - Lisbon

Cross Border Talents; Castelo; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support business mobility users and Dutch drivers. You will resolve inquiries, coordinate with teams and ensure service excellence in a dynamic environment.

The role requires native Dutch, strong communication skills, and a collaborative mindset. It is a 12-month contract with 40 hours per week, working 08:00–17:30, Monday through Friday at the TP Tejo office.

Qualifications

• Native-level proficiency in Dutch is required.
• Strong communication, listening, and problem-solving skills with a collaborative mindset.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Handle incoming calls regarding vehicle usage, maintenance, and documentation.
• Process emails from lease vehicle drivers with inquiries on vehicle use and repairs.
• Conduct outbound calls to organize appointments.
• Identify common questions and process gaps to suggest improvements.

Skills

Dutch language

Communication skills

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support business mobility users and Dutch drivers. You will resolve inquiries, coordinate with teams and ensure service excellence in a dynamic environment.

The role requires native Dutch, strong communication skills, and a collaborative mindset. It is a 12-month contract with 40 hours per week, working 08:00–17:30, Monday through Friday at the TP Tejo office.