Dutch-Speaking Mobility Support Specialist – Lisbon

Cross Border Talents; Sintra; Sur place; EUR 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

Cross Border Talents in Lisbon, Portugal, is looking for a customer-focused Dutch-speaking professional to support business mobility users and drivers in the Dutch market. You will listen, advise, and provide practical solutions while balancing sustainability with efficiency.

Role is full-time and on-site at the TP Tejo building in Lisbon, with a 40-hour week and a rotational schedule from 08:00 to 17:30, Monday to Friday.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills.
• High focus on customer satisfaction and teamwork.

Responsabilités

• Incoming Call Handling: Handle supportive calls regarding vehicle usage and related services.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via email.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high service levels and identify common questions for improvements.

Connaissances

Dutch (native)

Communication skills

Problem solving

Teamwork

Description du poste

Cross Border Talents in Lisbon, Portugal, is looking for a customer-focused Dutch-speaking professional to support business mobility users and drivers in the Dutch market. You will listen, advise, and provide practical solutions while balancing sustainability with efficiency.

Role is full-time and on-site at the TP Tejo building in Lisbon, with a 40-hour week and a rotational schedule from 08:00 to 17:30, Monday to Friday.