Dutch-Speaking Customer Support Specialist - Lisbon

Cross Border Talents; Oeiras; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon is seeking a customer-focused professional to support Dutch market users and drivers, answering calls and emails, arranging appointments, and ensuring high service levels.

The role is 40 hours per week, on-site at the TP Tejo office in Lisbon, with a 12-month contract (transition to permanent after two years) and health insurance from day one. Holidays are 22 days per year plus public holidays.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication and problem-solving skills.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Dutch

Communication

Teamwork

Problem solving

Job description

Cross Border Talents in Lisbon is seeking a customer-focused professional to support Dutch market users and drivers, answering calls and emails, arranging appointments, and ensuring high service levels.

The role is 40 hours per week, on-site at the TP Tejo office in Lisbon, with a 12-month contract (transition to permanent after two years) and health insurance from day one. Holidays are 22 days per year plus public holidays.