Dutch Customer Support Specialist - Lisbon

Cross Border Talents; Sintra; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a customer-focused professional to support Dutch-speaking users and drivers. You’ll handle calls, emails, and scheduling while promoting service quality and sustainability.

The role emphasizes teamwork, strong communication, and problem solving in a dynamic environment, with a 12-month contract transitioning to permanent. Office at TP Tejo, Lisbon; 40 hours weekly; 22 days leave annually; health insurance from day one.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills with a curious mindset to adapt quickly in a dynamic environment.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Handle incoming calls regarding vehicle usage, including maintenance, repairs, and documentation.
• Answer supportive inquiries from lease vehicle drivers via email regarding vehicle use, repairs, maintenance, and documentation.
• Conduct outbound appointment scheduling calls.
• Identify common questions and process gaps to suggest improvements.

Job description

Cross Border Talents in Lisbon, Portugal, seeks a customer-focused professional to support Dutch-speaking users and drivers. You’ll handle calls, emails, and scheduling while promoting service quality and sustainability.

The role emphasizes teamwork, strong communication, and problem solving in a dynamic environment, with a 12-month contract transitioning to permanent. Office at TP Tejo, Lisbon; 40 hours weekly; 22 days leave annually; health insurance from day one.