Dutch-Speaking Customer Support – Lisbon (Health Insurance)

Cross Border Talents; Estoril; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking, customer-focused professional to support business mobility users and drivers in the Dutch market.

You will handle incoming calls, process emails, organize outbound calls, and contribute to quality improvements while delivering outstanding service in a fast-paced environment. The role is based at the TP Tejo office in Lisbon and requires 40 hours per week with rotating shifts.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills with a curious mindset to adapt quickly in a dynamic environment.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Dutch (native)

Communication

Problem solving

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking, customer-focused professional to support business mobility users and drivers in the Dutch market.

You will handle incoming calls, process emails, organize outbound calls, and contribute to quality improvements while delivering outstanding service in a fast-paced environment. The role is based at the TP Tejo office in Lisbon and requires 40 hours per week with rotating shifts.